Responsible Gaming
Gaming Should Be Entertainment
At Mystake, we're committed to promoting responsible gaming. Gambling should only ever be viewed as a form of entertainment, never as a way to earn money or solve financial problems. Only gamble with money you can afford to lose, and always set limits before you start playing.
Age Verification
You must be 18 years of age or older to gamble in the UK. This is a legal requirement. If you are under 18, please do not use Mystake or any other gambling service. Gambling is not suitable for minors and can cause serious harm to young people.
Parents and guardians: if you're concerned about a young person's gambling, please seek support from relevant organisations listed below.
Warning Signs of Problem Gambling
Do you recognise any of these warning signs in yourself or someone you know?
- Chasing losses — Trying to win back money you've lost by gambling more
- Hiding gambling activity — Keeping gambling secret from friends or family
- Loss of control — Gambling more than you intended or for longer than planned
- Neglecting responsibilities — Missing work, school, or family time due to gambling
- Borrowing money to gamble — Using loans or credit to fund gambling
- Mood changes — Becoming anxious, irritable, or depressed when not gambling
- Gambling to escape problems — Using gambling as a way to cope with stress or emotions
- Unsuccessful attempts to quit — Wanting to stop but being unable to do so
If you recognise any of these signs, please reach out for help immediately. Support is available.
Self-Help Tools & Controls
Mystake and most licensed gambling operators provide tools to help you stay in control:
- Deposit Limits — Set a maximum amount you can deposit over a specific period (daily, weekly, or monthly)
- Loss Limits — Cap the amount you're willing to lose in a given timeframe
- Time Limits — Set reminders or automatic session timeouts to control how long you play
- Reality Checks — Receive pop-up notifications showing how long and how much you've been playing
- Self-Exclusion — Temporarily or permanently close your account and be prevented from accessing the site
- Account Closure — Request permanent account closure if you wish to stop gambling entirely
We encourage you to use these tools to set boundaries that work for you. Contact Mystake's customer support if you need help setting up any of these controls.
Get Help & Support
If you're concerned about your gambling, professional support is available. Here are organisations that can help:
United Kingdom
- GamCare — Free counselling and support for problem gambling
www.gamcare.org.uk
Helpline: 0808 8020 133 (free, confidential) - GamStop — National self-exclusion scheme for online gambling
www.gamstop.co.uk
Register to self-exclude from all GamStop-registered operators - Gamblers Anonymous — Peer support meetings
www.gamblersanonymous.org.uk
International Support
- Australia — Gambling Help Online
www.gamblinghelponline.org.au - Canada — Responsible Gambling Council
www.responsiblegambling.org - United States — National Council on Problem Gambling
www.ncpgambling.org - Germany — Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
Take Action Today
If gambling is causing you problems, you don't have to face it alone. Help is available, and recovery is possible.
Whether you're experiencing financial difficulties, relationship problems, or emotional distress related to gambling, trained professionals are ready to support you confidentially and without judgment.
Contact a support organisation today:
- Call GamCare's free helpline: 0808 8020 133
- Register with GamStop to self-exclude: www.gamstop.co.uk
- Visit GamCare online: www.gamcare.org.uk
Remember: asking for help is a sign of strength, not weakness.
Mystake Customer Support
If you'd like to set deposit limits, activate a reality check, self-exclude, or discuss responsible gaming with our team, please contact Mystake's Customer Support directly. We're here to help you gamble responsibly.